Returns & Refunds Policy

Our promise

Every LouBoo Labs formula is made with care and checked before it leaves us. If something isn't right with your order, write to us and we'll sort it out.

When we offer a replacement or refund

You received the wrong product
Your product arrived damaged, leaking or not working (for example, a faulty spray nozzle)
Your product is expired
Your package arrived empty or with items missing
Your product is not as described on our website

For hygiene and safety reasons, we do not accept returns or exchanges of products that have been opened or used, or for change of mind, except in the cases above. Damage caused after delivery by misuse, accident or improper storage is not covered.

If we issue a safety notice or recall for a product, we will offer a replacement or refund for it, whenever you bought it.

How to raise a request

Email us at hey@louboolabs.com within 48 hours of delivery, with your order number, a description of the issue and clear photos of the product, label and packaging.

For damaged, leaking, empty or missing-item claims, please also share an unboxing video, recorded without cuts from the moment the sealed package is opened.

Requests received more than 48 hours after delivery, or without the required photos or video, cannot be accepted.

What happens next

We'll review your request within 48 hours.
Once your claim is verified, we'll send you a replacement at no cost. If you prefer a refund, or a replacement is not available, we'll refund you instead.
In most cases we'll resolve your request on the basis of your photos and video. If we need the product back, we'll arrange a pickup from your address at our cost.
We may decline a request if the photos or video do not support the claim.

Refunds

Approved refunds are processed within 7 working days and credited to your original payment method. Depending on your bank, it may take a few additional days to reflect in your account.
For cash on delivery orders, we'll refund to your UPI ID or bank account, which we'll ask you to share.
Refunds are for the amount you actually paid, after any discount or offer.

Late delivery

If your order arrives after the estimated delivery date shown at checkout or in your order confirmation, you can refuse it for a full refund. If you accept it, you can return it unused and in its original packaging for a full refund by writing to us within 48 hours of delivery. This does not apply if the delay was caused by events outside our control such as natural disasters, strikes or government restrictions.

Cancellations

You can cancel free of charge before your order ships by emailing hey@louboolabs.com with your order number. Prepaid orders are refunded within 7 working days.
Once your order has shipped, it cannot be cancelled.
If an order cannot be delivered because the address or phone number is incorrect, no one is available to receive it, or it is refused, it will be returned to us and cancelled. For prepaid orders, we'll refund the amount paid within 7 working days of it reaching us.
If cash on delivery orders are refused without a valid reason, we may disable cash on delivery for future orders from the same account, phone number or address.

Stay safe

LouBoo Labs will never ask for your OTP, card PIN or CVV, or ask you to pay anything, to process a return or refund. Report any such request to hey@louboolabs.com.

Still need help?

If you aren't satisfied with how your request was handled, contact our Grievance Officer:

Nancy Joseph, Founder & CEO
Email: nancy@louboolabs.com
Every complaint gets a reference number. We'll acknowledge it within 48 hours and resolve it within one month.
LouBoo Collective Private Limited, B4, 1405 Blue Ridge Bldg, Rajiv Gandhi Infotech Park, Phase I, Hinjawadi, Pune 411057, Maharashtra

LouBoo Labs | Last updated: 09-10-2026